Return & Refund Policy

Thank you for shopping with Benutrify. We aim to ensure your satisfaction with every purchase. If you’re not completely satisfied, we’re here to assist with a clear and fair return and refund process, in compliance with Google Merchant Center requirements and applicable consumer protection laws.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition (including tags and original packaging).
  • You must provide proof of purchase (e.g., order confirmation email or receipt).
  • Return requests must be submitted within 7 days of delivery.

To initiate a return, please contact us for a return authorization at:

  • Contact: +1-813-666-3724
  • Email: support@benutrify.com
  • Business Name: Meta Commerce LLC
  • Business Address : 2201 MENAUL BLVD NE STE A
    Albuquerque, NM 87107
    United States

Important: Returns without prior authorization will not be accepted, as this ensures proper processing and tracking.

Damaged, Defective, or Incorrect Items

  • Please inspect your order upon receipt. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos and a description of the issue at:
  • We will evaluate the issue promptly and, if verified, offer a replacement, exchange, or full refund at no cost to you, including return shipping costs.

Non-Returnable Items

The following items are not eligible for return due to hygiene, safety, or customization reasons:

  • Perishable goods (e.g., creams, liquids, food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards (final sale)

If you’re unsure whether your item is returnable, contact us at support@benutrify.com or +1-813-666-3724 for clarification.

Exchanges

  • To exchange an item, we recommend returning the original item per the return process and placing a new order for the desired item once the return is approved. This ensures the fastest resolution.
  • Contact us at support@benutrify.com or +1-813-666-3724 to coordinate an exchange.

Refunds

  • Once your return is received and inspected, we will notify you via email within 5 business days regarding the approval or rejection of your refund.
  • If approved, your refund will be issued to your original payment method within 10 business days of approval


Additional Information

  • A 30% restocking fee may apply to approved returns (except for damaged, defective, or incorrect items) to cover handling and processing costs.
  • Return shipping costs are the customer’s responsibility unless the return is due to our error.
  • All policies comply with applicable consumer protection laws and Google Merchant Center requirements.
  • We reserve the right to update this policy as needed, with changes posted on our website. Updates will not apply retroactively.