Shipping Policy

We value your order and are committed to providing a transparent and efficient shipping experience. Below are the details of our shipping, delivery, cancellation, return, and refund policies, in compliance with applicable regulations and Google Merchant Center requirements.

Processing Times

  • All orders are processed within 1–3 business days after order confirmation.
  • During peak periods (e.g., holidays or promotions), processing times may extend slightly. You will be notified via email or the contact method provided if there are any delays.

Estimated Delivery Times

  • United States, Canada, United Kingdom:
    • Standard delivery typically takes 10–15 business days after processing.
    • A tracking number will be provided via email once your order ships, allowing you to monitor its progress.
  • Note: Delivery times are estimates and may vary due to customs processing, port congestion, courier delays, or other external factors beyond our control. We will keep you informed of any significant delays via email or your account dashboard.

Express Shipping

  • Express shipping is available for faster delivery, using the quickest method available in your region.
  • Delivery times and costs for express shipping vary based on your location and order details. Exact costs and estimated delivery times will be displayed at checkout before you confirm your purchase.

Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be clearly displayed at checkout before payment.
  • Free shipping may be offered for certain promotions or order thresholds, as indicated during checkout.

Cancellations & Order Changes

  • Orders can be canceled or modified within 24 hours of placement or before they are sent to our fulfillment center, whichever is earlier.
  • To request a cancellation or change, contact us immediately at:
  • Once an order is processed and shipped, cancellations or changes are not possible.
  • If a shipped package is retrieved in rare cases, a 30% restocking fee may apply to cover handling and return costs.

Incorrect Shipping Address

  • Please verify your shipping address at checkout to ensure accurate delivery.
  • If an incorrect address is provided due to customer error, we cannot guarantee recovery or refund of the order once shipped.
  • If you notice an error before shipping, contact us immediately at support@benutrify.com or +1-813-666-3724 to request a correction.

Lost or Missing Orders

  • If your tracking number indicates “delivered” but you have not received your package, please:
    • Check with neighbors, your local post office, or any designated delivery location.
    • Contact us within 7 days of the delivery date at support@benutrify.com or +1-813-666-3724 for assistance.
  • We are not responsible for packages lost or stolen after confirmed delivery by the courier.
  • For orders lost in transit (i.e., not marked as delivered), we will replace the items at no additional cost, subject to verification.

Damaged or Defective Items

  • We guarantee the quality of our products. If an item arrives damaged or defective, we will replace it at no cost to you.
  • To report a damaged or defective item, contact us within 7 days of delivery with photos and a description of the issue at:
  • We will arrange a replacement or resolution promptly upon verification.

Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, in their original condition, and in their original packaging, with proof of purchase (e.g., order confirmation email or receipt).
  • Return requests must be submitted within 7 days of delivery by contacting us at support@benutrify.com or +1-813-666-3724.
  • Approved returns are subject to:
    • A 30% restocking fee to cover handling and processing costs.
    • Return shipping costs, which will be deducted from your refund unless the return is due to our error (e.g., damaged or defective items).

Non-Returnable Items

  • Customized items, personal care products, and perishables (e.g., creams, liquids) cannot be returned due to hygiene and safety regulations.
  • Sale items and gift cards are final sale and not eligible for return or exchange.
  • Returns for buyer’s remorse or change of mind are not accepted.

Important: Do not send items back without first contacting us for a return authorization. Unauthorized returns may not be processed.

Refunds

  • Once a return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, refunds will be issued to your original payment method within 10 business days of receipt.
  • Refunds will include the item cost minus the 30% restocking fee and return shipping costs, unless the return is due to our error.
  • If more than 15 business days have passed since refund approval and you have not received your refund, please contact us at:

Contact Information

For any questions or concerns about shipping, returns, or your order, please reach out to us:

  • Contact: +1-813-666-3724
  • Email: support@benutrify.com
  • Business Name: Meta Commerce LLC
  • Business Address :2201 MENAUL BLVD NE STE A
    Albuquerque, NM 87107
    United States